» The Club operates a concessionary ticketing policy for disabled supporters and will ensure that the scheme does not discriminate between people with different disabilities.
» The Club recognises that some of its facilities are not yet fully accessible to disabled customers and confirms that it is committed to making the necessary reasonable adjustments to ensure full compliance with the Equality Act 2010 and its relevant Codes of Practice.
» The Club has a grievance procedure to ensure that any complaints of discrimination are dealt with quickly.
» The Club has advised its staff that any incident of discrimination will be dealt with under the Club`s Disciplinary Procedures.
» The Club works closely with Dunfermline Athletic Disabled Supporters’ Club (http://dadsc.fife.net/) to ensure that disabled fans enjoy their matchday experience.
» The Club has a dedicated Disability Access Officer to liaise with supporters and other clubs and to help resolve any problems which arise.
TicketingDisabled supporters can purchase season tickets, or tickets on a match by match basis, and receive a discount of up to 50% compared to the equivalent standard rate.
There is no limit to the number of tickets available to disabled supporters, although East End Park is only able to accommodate 19 home wheelchair users and 12 away wheelchair users, and therefore tickets for this group of supporters are subject to availability. Where a disabled supporter requires a carer or Personal Assistant, that person will be admitted free of charge.
Proof of disability is required from those supporters wishing to purchase a disabled concession priced ticket. Proof of eligibility for a disabled concession is required for the first ticket purchase per season only although the Club reserves the right to request proof of eligibility at any time.
A complimentary personal assistant season or match ticket will be issued if the applicant is covered or in receipt of one or more of the following:
· Disability Living Allowance or Personal Independence Payment
· Attendance Allowance
· War Pensioners` Mobility Allowance or War or Service Disablement Pension for 80% or more disability
· You are Blind or partially sighted and have a registration certificate (BD8 or CVI Certificate) or other relevant evidence.
· You are included in the Social Services Deaf Register or can confirm that hearing loss has been recorded at 70 – 95dB HL or worse
· A letter from a GP, community nurse or social worker that the applicant has a long-term disability and requires constant assistance
Whichever one or more of the above is relevant the most recent documentation confirming this information needs to be provided when purchasing. Any questions or advice on this subject should be addressed to the club`s Disability Access Officer
Please note the decision of the Ticket Office Manager is final in assessing eligibility for this concession rate.
The Club encourages fans with disabilities to inform them of their personal situations in order to allow them to make the matchday experience as comfortable as possible. Arrangements can also be made for any fan suffering from a temporary disability (e.g. broken leg/ankle) which could affect their ease of access to and from the stadium (subject to availability and sufficient notice).
Wheelchair UsersThe club offers a total of 31 wheelchair spaces, all on elevated viewing platforms with an excellent view of the pitch. 12 are in the Norrie McCathie (West) Stand for home supporters, 12 in the East Stand (for away supporters) and 7 in the South-East corner of the Main Stand. Please note that several of these spaces are reserved for season ticket holders, so anyone who does not have a season ticket but who wishes to attend a match should contact the Ticket Office in advance, to ensure a wheelchair space is available.
Ambulant Disabled SupportersAmbulant disabled supporters can be accommodated within every stand at the Stadium and these places are unlimited. Some specially-adapted seats for ambulant disabled supporters are also available, and the Ticket Office will be pleased to allocate these if requested.
Please note that access to all seats in the Main Stand and the North-West Stand is via stairs.
Accessible ToiletsThere are toilets specifically adapted for disabled supporters in both the home and away stands (Norrie McCathie and East Stand) and there is also an accessible toilet for users of the viewing platform at the South-East corner of the Main Stand.
Club stewards regularly check these toilets but supporters are also asked to report any problems with their use to the nearest steward or Match Buddy on the day.
ParkingThe Club has 6 dedicated parking spaces for disabled away fans behind the East Stand, available on a first come first served basis. Please enter the Main Carpark via Leys Park Road and follow the stewards` directions.
These spaces are available free of charge. For home fans, there are 10 dedicated parking spaces for disabled fans behind the West end of the North Stand and these are also accessible from Leys Park Road. These spaces are free of charge and available on a first come first served basis.
Eligibility for disabled parking (eg blue badge) should be visible for inspection. When the marked disabled spaces are full, cars should be parked in accordance with the stewards` instructions.
Hospitality (Purvis Suite):
Hospitality takes place in the Purvis Suite which is accessible to wheelchair users via two separate lift systems.
Lift at reception is 2ft 8 x 4ft (Width x Length) and weight allowance 48 stone (includes chair & person)
Purvis Suite lift is 2ft 3 x 3ft 2 (Width x Length) and weight allowance 36 stone (includes chair & person)
Wheelchair users can view the match from one of our pitchside boxes on the Purvis Suite level by requesting this at the time of booking. Boxes are subject to an additional charge and are subject to availability.
If no boxes are available, wheelchair users can see the match from our external viewing platform in front of the East end of the Main Stand. Please advise of any accessibility requirements at time of booking.
Please note that bookings can only be taken until 4pm on the Friday before the game, to ensure the relevant numbers can be catered for.
Please note that the above prices and package are subject to change.
To book hospitality, call Margaret on 01383 724295 or book via the club website (under “Hospitality”).
Other Function Suites:
The other function suites at East End Park (Rennie Suite, Legends and Charlie D’s) are only accessible via a flight of stairs, so unfortunately they are currently unsuitable for wheelchair users. Ambulant disabled supporters are welcome, provided they can negotiate the stairs.
Emergency ProceduresIn the event of an emergency, the action to be taken will be given out over the tannoy. Please follow instructions given by stewards in the area.
Away MatchesWheelchair users intending to travel to away matches should contact the Disability Access Officer on firstname.lastname@example.org. Supporters will then be informed of any ticket and access information the home club has provided to Dunfermline Athletic.
Visually Impaired SupportersAn on-site commentary service is available on request free of charge for Dunfermline Athletic games played at East End Park throughout the season, using recently upgraded “Aural Aide Wide Band Series” equipment provided with the support and assistance of the Rex Blind Parties and Access Audio Ltd.
It is intended primarily for those attending with any form of visual impairment, and use of the service can be arranged on a trial basis if necessary. Those participating can sit wherever they wish in the ground, since the range and quality of the equipment is such that the hand-held receivers and earpieces provided should allow clear transmission across the distance required. This means that visiting fans also are welcome to request use of the service, with sufficient notice.
The commentary is provided by David Henderson, a member of the Pars TV team, who can be contacted via the Ticket Office, the Disability Access Officer, or direct by phoning 07955 217636. There are also dedicated seats in the Norrie McCathie (West) Stand for visually impaired supporters who are accompanied by a guide dog. Please contact the Ticket Office or Disability Access Officer in advance to reserve these seats.
Club Shop and Ticket OfficeThe Club Shop and Ticket Office is situated on Halbeath Road, and access to it is down a short flight of stairs, so anyone requiring assistance should notify a steward, Match Buddy or member of the Club staff. Access for wheelchair users is via a lift from the Main Entrance (one door further east).
Match BuddiesThe Club has a volunteer Match Buddy system on matchdays, whereby users of the viewing platforms are helped to buy refreshments, programmes, 50:50 tickets etc, as well as being supplied with special fleece blankets for cold weather. Match Buddies can be identified by their light-blue hi-vis vests.
Disability Access OfficerDunfermline Athletic has a dedicated Disability Access Officer (DAO), Lynsey Jones who regularly meets with the Club’s staff to deal with any problems and enquiries from fans, as well as liaising with other clubs about arrangements for travelling supporters.
The DAO welcomes all suggestions from individual fans about any issues relating to disability and the matchday experience.
Mobile: 07772 284779
Disability Access Officer
East End Park
Working hours: Monday and Wednesday, (aims to respond to any emails within 24 hours)